a99app Terms and Conditions
Please read these terms carefully before using the a99app platform. By registering, you agree to accept all of these terms.
Table of Contents
1. General Provisions
These terms and conditions form a legally binding agreement between the a99app platform (website, mobile app and related services) and its users. By accessing the a99app website, creating an account or using any service, you unconditionally agree to these terms.
a99app is committed to providing a safe and enjoyable online gaming experience for players in Bangladesh. Our platform offers slot games, live casino, cricket betting and many more entertainment options.
If you have difficulty understanding any part of these terms, please contact our 24/7 live chat support or reach us at [email protected].
2. Eligibility and Age Requirement
The following eligibility requirements must be met to use the a99app platform:
- 21+ Age: Only individuals aged 21 or above may open an account and play on a99app.
- You must be a real person and register under your own name.
- It is your responsibility to ensure that online gaming is not legally prohibited in your area.
- Each person may operate only one account.
- a99app employees, their family members and staff of affiliated organisations may not participate on this platform.
If eligibility requirements are violated, a99app reserves the right to close the account and confiscate the associated balance at any time.
3. Account Registration
You must provide accurate and complete information when registering on a99app. Providing false information will result in immediate account cancellation.
3.1 Identity Verification (KYC)
a99app may carry out a Know Your Customer (KYC) verification process at any time. This process may require submission of a national identity card, passport or other government-issued identity document.
- It is recommended to complete KYC within 30 days of registration.
- KYC verification may be mandatory at the time of withdrawal.
- Information provided is stored securely and is not shared with third parties.
3.2 Account Security
It is your responsibility to keep your account login details confidential. Use a strong password and do not share it with anyone. If you suspect unauthorised access to your account, contact us immediately.
4. Deposits and Withdrawals
The following rules apply to financial transactions on a99app:
4.1 Deposit
- Minimum deposit: ৳200 (per method).
- Accepted payment methods: bKash, Nagad, Rocket.
- Deposits are generally credited to the account instantly.
- No additional fees apply to deposits.
- A 150% bonus of up to ৳20,000 is available on the first deposit (see Section 5 for details).
4.2 Withdrawal
- Minimum withdrawal: ৳800.
- Withdrawal request processing time: 5–30 minutes.
- Withdrawals may only be made via the payment method registered to the account.
- Withdrawals are generally processed through the same method used for the deposit.
- Withdrawals may be delayed if KYC has not been completed.
- a99app reserves the right to temporarily hold withdrawal requests if unusual or suspicious activity is detected.
4.3 Currency
All transactions are conducted in Bangladeshi Taka (BDT / ৳).
5. Bonuses and Promotions
a99app offers various bonuses and promotional offers. Please read the conditions below carefully before claiming these benefits.
5.1 Welcome Bonus
- 150% bonus on the first deposit, up to a maximum of ৳20,000.
- Example: Deposit ৳1,000 and receive a ৳1,500 bonus, giving a total balance of ৳2,500.
- Example: Deposit ৳28,000 and receive a ৳20,000 bonus, giving a total balance of ৳48,000.
- Wagering requirement to withdraw the bonus: 10 times (10x).
- This bonus applies only once per account.
5.2 General Bonus Terms
- After claiming a bonus, the wagering requirement must be met within a specified time period.
- Multiple bonuses may not be used at the same time unless specifically stated.
- a99app reserves the right to change or cancel any promotion without prior notice.
- If bonus abuse is detected, the bonus and any associated winnings will be confiscated.
5.3 VIP Program
The a99app VIP program has 5 levels, each offering a weekly cashback benefit:
- Bronze — up to 0.3% cashback per week.
- Silver — up to 0.6% cashback per week.
- Gold — up to 0.9% cashback per week.
- Platinum — up to 1.2% cashback per week.
- Diamond — up to 1.5% cashback per week.
Progression through VIP levels depends on regular gaming activity. Cashback is credited to the account at a set time each week.
6. Gameplay Policy
The following policies must be followed to ensure fair and transparent gaming on a99app:
- All game outcomes are determined by a certified Random Number Generator (RNG), which ensures fair play.
- Any winnings granted due to a technical error will be considered void and a99app reserves the right to cancel them.
- If the internet connection is lost during a game, the result will be determined based on the last recorded game state.
- In live casino games, the dealer's decision is final.
- Sports betting is settled based on the official match result.
7. Prohibited Activities
The following activities are strictly prohibited and will result in account closure and balance confiscation:
- Multiple accounts: Operating more than one account per person.
- Bonus abuse: Making artificial transactions or gameplay with the intent of claiming bonuses.
- Money laundering: Using the online gaming platform as a means of laundering money.
- Fraud: Providing false information, using stolen payment details or attempting to win through deceptive means.
- Software hacking: Using any bot, script or unauthorised software to influence game outcomes.
- Collusion: Conspiring with other players to gain an unfair advantage.
- Underage access: Helping anyone under 21 create or use an account.
8. Security and Privacy
a99app gives the highest priority to protecting user data. Our platform uses SSL encryption to keep your personal and financial information secure.
- Your personal information will never be sold to third parties.
- Payment information is stored in encrypted form.
- For more information, please visit our Privacy Policy page.
9. Responsible Gaming
a99app firmly believes in responsible gaming. We want our platform to always be a source of enjoyment and not a cause of problems.
- 21+ This platform is for individuals aged 21 and above only.
- You can set daily, weekly or monthly deposit limits for yourself.
- If needed, you can use the self-exclusion feature to keep your account closed for a set period.
- You can view your account statement to review your gaming activity.
To learn more about responsible gaming, please visit our Responsible Gaming page.
10. Limitation of Liability
a99app will not be held responsible for the following:
- Losses caused by internet disconnection or technical errors.
- Delays or losses caused by issues with third-party software or payment gateways.
- Unauthorised access to an account due to user negligence or error.
- Force majeure events (natural disasters, government restrictions, etc.).
- Any indirect losses beyond the amount deposited.
a99app always strives to operate as a safe and reliable platform, however it is not possible to guarantee completely uninterrupted service.
11. Account Suspension and Closure
a99app may suspend or permanently close an account without prior notice in the following circumstances:
- If any provision of these terms is violated.
- If false or misleading information is provided.
- If fraudulent or deceptive activity is detected.
- If suspicious activity related to money laundering is detected.
- If the account has been inactive for a long time (more than 12 months).
11.1 Account Closure by User
You can contact us at any time to request the closure of your account. Any pending withdrawals will be processed before the account is closed.
11.2 Inactive Account
If there are no transactions for more than 12 months, the account may be marked as inactive. An administrative fee may be charged on the balance of an inactive account.
12. Dispute Resolution
For any complaints or disputes, follow the process below:
- Step One: Contact our 24/7 live chat support. Most issues are resolved quickly.
- Step Two: If the issue is not resolved via live chat, send a detailed complaint to [email protected]. Include your account ID, the date of the incident, and a full description.
- Step Three: If the issue is not resolved by email, a formal dispute resolution process will be initiated.
a99app is committed to resolving all disputes through a fair and transparent process. In the event of a dispute over a game result, a99app's server logs will be considered as evidence.
12.1 Changes to Terms
a99app may update these terms and conditions at any time. For significant changes, users will be notified via their registered email address or through the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.
12.2 Entire Agreement
These terms and conditions, together with the privacy policy and other policies, form the entire agreement between a99app and the user. Beyond these terms, a99app is not bound by any oral or written representations.
Contact & Support
If you have any questions about these terms and conditions, please contact us:
- 24/7 Bengali live chat support — 7 days a week, 24 hours a day.
- Email: [email protected]
Read more: Privacy Policy Responsible Gaming FAQ