Safe and Responsible Gaming

a99app Responsible Gaming — Your Safety is Our Commitment

Gaming on a99app should be enjoyable — and always in control. We provide responsible gaming tools and support with the mental and financial wellbeing of every member in mind.

Why is Responsible Gaming Important?

a99app believes that online gaming should remain a form of entertainment. When gaming goes beyond habit and starts affecting daily life, family, or financial stability, it can be a sign of a problem. We provide tools and guidance on our platform to help you stay aware and in control.

The foundation of responsible gaming is setting clear limits on how much time and money you spend — and sticking to them. At a99app, we are committed to keeping every player aware of their own gaming behavior.

Remember: a99app is for users aged 21 and above only. Minors are not permitted to create an account or play any games.

Gaming should always be a source of fun — not a way to earn money. Increasing bets to recover losses, continuing to play in hopes of winning back lost money, or gaming with borrowed funds are never part of healthy gaming habits. If you notice any of these signs in yourself, please contact our support team.

21+

Age Limit

For Adults Only

To create an account and play on a99app, you must be at least 21 years old. We may request the necessary information to verify your age.

Age verification is mandatory
Accounts of minors are immediately closed
Parental control tools are recommended

Our Responsible Gaming Tools

a99app provides several tools that help you manage your gaming experience on your own terms.

Deposit Limit

Set a maximum deposit amount per day, week, or month. This is the most effective way to enjoy gaming within your budget. Once a limit is set, it takes effect immediately.

Financial Protection

Session Time Limit

Decide in advance how long you will play in one session. When the set time is up, the platform will automatically alert you and give you the option to end the session.

Time Management

Time-Out Option

If you feel you need a short break, you can temporarily close your account for 24 hours to 30 days. During this time, no gaming or deposits will be possible.

Temporary Break

Self-Exclusion

If you want to take a long-term break, self-exclusion lets you deactivate your account for 6 months to 5 years. During this period, no marketing messages will be sent to you.

Long-Term Protection

Reality Check

At regular intervals, an on-screen notification will tell you how long you have been playing and your total wins and losses for the session. This keeps you connected to the real situation.

Awareness

24/7 Bengali Support

Our support team is available in Bengali via live chat 24 hours a day, 7 days a week. If gaming is causing any problem, feel free to talk to us.

Direct Support

Warning Signs of Problem Gaming

If you notice any of the following signs in yourself, it is important to take them seriously:

Repeatedly placing larger bets to recover lost money
Hiding gaming activity from family or friends
Neglecting work, studies, or family responsibilities to play
Feeling unable to stop gaming or feeling irritated when trying to stop
Taking on debt or borrowing money to fund gaming
Feeling anxious or restless when unable to play
Spending money beyond your daily budget

The Golden Rules of Healthy Gaming

Following these simple rules keeps gaming enjoyable at all times:

Play for fun only, not as a source of income
Set a budget in advance and stick to it
Take regular breaks and get enough sleep
Avoid gaming when you are stressed or feeling down
Accept losses — do not try to chase them
Prioritize spending time with family and friends
Seek immediate help if you feel there is a problem

How to Use Protection Tools

Our responsible gaming tools can be activated directly from your account. Support is also available through live chat.

Log In to Your Account

Open the "Responsible Gaming" Section

Click the "Responsible Gaming" tab in Settings — all tools are available there.

Set a Limit or Take a Break

Deposit limit, session time, time-out, or self-exclusion — choose what suits your needs.

Talk to the Support Team

If you have any issue, talk directly to our team via 24/7 Bengali live chat.

Important: Once self-exclusion is activated, it cannot be reversed before the set period ends. Please make this decision carefully.

Deposit Limits and Financial Management

The most effective step for responsible gaming on a99app is to set a deposit limit in advance. On our platform, the minimum deposit is just ৳200 and the minimum withdrawal is ৳800 — these limits give you the opportunity to start with small amounts.

If you set a maximum deposit amount per day, week, or month, there is no risk of unknowingly going over your budget. Lowering a limit takes effect immediately, but increasing a limit has a waiting period — this is an intentional safety measure.

When depositing and withdrawing via bKash, Nagad, or Rocket, always use your own verified account. Using another person's mobile banking account may result in your account being suspended.

More About Self-Exclusion and Time-Out

Self-exclusion and time-out are two different measures. Time-out is for a short-term break — from 24 hours up to 30 days. Once the period ends, the account is automatically reactivated.

Self-exclusion is a longer-term solution. If you feel gaming is having a negative impact on your life, you can keep your account fully deactivated for 6 months to 5 years. During this time, no bonus offers, promotional emails, or marketing messages will be sent.

To apply for self-exclusion, contact our 24/7 live chat support. Our trained team will guide you through the entire process.

Contact Us for Support

If you feel gaming is causing a problem, do not hesitate to talk to us.

Our support team will listen to your concerns with complete confidentiality.

Protection of Minors

a99app strictly ensures that no one under the age of 21 can play on our platform. Age verification is mandatory during account registration, and we may request additional proof in cases of suspicion.

Our advice to parents and guardians: use parental control software to monitor your children's internet use. Never share your device or account password with anyone.

If you suspect a minor has used your account, notify us immediately via live chat and request a temporary account lock.

21+

Age Limit Policy

Registration for anyone under 21 is strictly prohibited
Registering with a false age is a legal violation
Account sharing or transfer is prohibited

Responsible Gaming — Common Questions

After logging into your account, go to Profile Settings and find the deposit limit option under the "Responsible Gaming" section. From there you can set daily, weekly, or monthly limits. For any help, contact our 24/7 Bengali live chat.

Time-out is a short-term break — from 24 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion is long-term — from 6 months up to 5 years. Once activated, it cannot be reversed before the set period ends.

Before self-exclusion is activated, you will be given the opportunity to withdraw any balance remaining in your account. The minimum withdrawal amount is ৳800. For more details, speak with our support team via live chat.

Absolutely. Our trained team on our 24/7 Bengali live chat will listen to your concerns with complete confidentiality and provide the support you need, including self-exclusion. You can also reach us by email: [email protected]

Contact our live chat immediately and request a temporary account lock. We will act quickly. To prevent this in the future, never share your password with anyone and keep your device locked.

When reality check is turned on, a notification will appear at the interval you have set (for example, every 30 minutes). It will show how long you have been playing and your total wins and losses for the session. You can then decide whether to continue playing or stop.

Play Responsibly, Enjoy the Fun

Use the responsible gaming tools on a99app and enjoy gaming safely. Our cricket, slots, and live casino — everything is waiting for you.

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