Frequently Asked Questions
a99app FAQ — All Your Questions Answered in One Place
From opening an account to withdrawing a bonus — find clear answers to all your questions about a99app on this page, in English.
a99app is a safe and reliable online gaming platform for players in Bangladesh. Below we have organized the most frequently asked questions into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Safety and Responsible Gaming. Browse the sections below to find your question, or contact our 24/7 live chat support.
Account and Registration
Account and Registration
To open an account at a99app, you need an active mobile number and a password. The registration process is done entirely online and takes just a few minutes. Use accurate information when creating your account — your details may be verified at the time of withdrawal. Only one account per person is allowed.
a99app is for users aged 21 and above only. You must confirm you meet this age requirement during registration. Accounts found to belong to underage users will be closed immediately, and deposited funds may not be returned.
On the login page, use the "Forgot Password" option and enter your registered mobile number. A verification code will be sent to you — use it to set a new password. If you have trouble, contact a99app's 24/7 live chat support and they will assist you promptly.
No, a99app's rules allow only one account per person. If multiple accounts belonging to the same person are detected, they will be suspended and bonuses may be cancelled. This rule must be strictly followed to ensure a safe and fair environment for all players.
a99app verifies accounts when needed to maintain a secure platform. A national ID card or other identity document may be requested, particularly for large withdrawal amounts. Providing the required information promptly helps complete the withdrawal process faster.
Deposits and Withdrawals
Deposits and Withdrawals
a99app currently supports three mobile banking methods: bKash, Nagad, and Rocket. These are the most widely used digital payment services in Bangladesh, so transactions can be completed securely in just a few minutes from any smartphone.
The minimum deposit amount at a99app is ৳200 — for any payment method. The minimum withdrawal amount is ৳800. Before making a withdrawal, make sure your account has sufficient balance and that any bonus wagering requirements have been met.
Deposits made via bKash, Nagad, or Rocket are generally credited to your a99app account instantly. In some cases, network delays may cause the process to take up to a few minutes. If there is a long delay, contact live chat with your transaction ID.
The standard processing time for withdrawals from a99app is 5 to 30 minutes. This applies to all three methods — bKash, Nagad, and Rocket. If additional verification is required, it may take slightly longer.
a99app does not charge any transaction fees. However, bKash, Nagad, or Rocket may apply their own service charges — these are determined by the respective mobile banking service's own policies. Check the charges in your mobile banking app before making a transaction.
Once a withdrawal request has been submitted, it is generally in process and cannot be cancelled. If you want to cancel before processing begins, contact a99app live chat support immediately. Cancellation is not possible once the process is complete.
Games and Rules
Games and Rules
At a99app you can enjoy slot games, live casino, cricket betting, football betting, Aviator crash game, fishing games, and many other game categories. Content from top providers including Pragmatic Play, PG Soft, JILI, and Spribe is available here.
At a99app you can bet on BPL (Bangladesh Premier League) matches as well as various other cricket tournaments. Both pre-match and in-play (live betting) options are available. Betting markets include match winner, top batter, total runs, and more. To learn more about cricket betting, visit the cricket page.
Spribe's Aviator is a crash-style game — a plane takes off and a multiplier keeps increasing. You must cash out before the plane flies away, or you lose your bet. Knowing when to cash out at the right moment is the key skill in this game. Visit the Aviator page for more details.
Yes, a99app is fully mobile-friendly. All games can be played via browser on both Android and iOS devices. The site runs smoothly on a mobile browser without needing to download a separate app. As long as you have an internet connection, you can enjoy games anytime, anywhere.
a99app uses content from world-class game providers to ensure fair play. These games operate on Return to Player (RTP) and Random Number Generator (RNG) technology. RTP is a theoretical rate indicating what percentage of total wagers a game returns to players over the long term — it is not a guarantee of results for any individual round.
In a99app's live casino section, you can play live blackjack, roulette, baccarat, Andar Bahar, Teen Patti, Sic Bo, and many more games with real dealers. Live tables from top providers such as Evolution Gaming and Ezugi are available at a99app Casino. Visit the a99app Casino page for more details.
Bonuses and Promotions
Bonuses and Promotions
a99app offers new members a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example: deposit ৳1,000 and you will receive a ৳1,500 bonus — giving a total balance of ৳2,500. The bonus is automatically added at the time of your first deposit after opening an account.
The wagering requirement for the a99app welcome bonus is 10 times (10x). This means you need to wager 10 times the bonus amount. Example: if you receive a ৳1,500 bonus, you must place a total of ৳15,000 in bets before withdrawing. Check the Terms and Conditions page to see whether every game contributes equally toward the bonus wagering requirement.
The a99app VIP program has five tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%), and Diamond (up to 1.5%). By playing regularly you can move up to higher tiers and earn more weekly cashback.
Yes, weekly cashback for a99app VIP members is generally calculated automatically. Based on your VIP tier, cashback is added to your account each week at the designated rate. Contact a99app support to learn the exact terms and conditions for cashback.
a99app runs special offers and tournaments for various festivals and cricket seasons, including Eid, BPL, IPL, and the T20 World Cup. Check the a99app promotions section regularly or ask via live chat to stay updated on these opportunities.
a99app offers the opportunity to refer friends. If a friend you refer opens an account and makes a deposit, you may receive a referral reward. Visit the a99app promotions page or contact support to find out the latest referral offer details.
Security & Responsible Gaming
Security & Responsible Gaming
Yes, a99app uses SSL encryption technology to keep all personal information and financial transactions secure. Your data is never sold or shared with third parties. For full details on our privacy practices, visit the Privacy Policy page.
Responsible gaming means playing within your limits as a form of entertainment — without taking on the risk of financial harm. a99app offers players the ability to set deposit limits, take breaks, and use self-exclusion. To learn more, visit the Responsible Gaming page.
Yes, a99app offers a self-exclusion option. If you feel that gaming is getting out of your control, you can request that your account be suspended for a specific period or permanently. Contact live chat support directly or email [email protected] for this.
a99app offers players the ability to set daily, weekly, or monthly deposit limits as a responsible gaming tool. Once a limit is set, it will not be possible to deposit more than the specified amount. Contact support to use this feature.
a99app's support team is available in English via live chat seven days a week, 24 hours a day. You can also contact them by email: [email protected]. Both channels provide assistance for any technical issues, transaction queries, or responsible gaming matters.
Signs of gaming addiction include: a tendency to keep playing to recover losses, spending beyond your budget, neglecting family and responsibilities, and being unable to stop playing. If you notice these signs, take a break immediately and contact a99app support. For detailed help, visit the Responsible Gaming page.
Still have questions? Contact support
Our Bengali support team is always here for you — start a live chat or send an email to get answers to any of your questions.
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