a99app Privacy Policy
Your personal information is completely safe at a99app. This document describes in detail how we collect, store, and protect your data.
Last updated: January 2026 | Effective date: 1 January 2026
Introduction and Scope
1 Introduction
a99app ("we", "us", or "the platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect, why we collect it, how we use it, and what measures we take to protect your information.
By using a99app's website, app, or services, you agree to the terms of this Policy. If you do not agree with any term, please stop using our services and contact us at [email protected].
This Policy has been prepared in accordance with applicable data protection laws and regulations of Bangladesh. We reserve the right to update our privacy policy from time to time.
2 Scope of This Policy
This Privacy Policy applies to the following:
- All users who visit the a99app website (a99app.cam).
- Registered members on the a99app platform and their account activities.
- Individuals who contact us via live chat, email, or any other channel.
- Users who participate in our bonuses, promotions, or other services.
This Policy does not apply to third-party websites or services, which have their own privacy policies.
3 What Information We Collect
a99app collects two types of information from users:
a) Information provided directly:
- Name, date of birth, national identity card number, or passport number.
- Email address, mobile number, and username.
- bKash, Nagad, or Rocket account details (for processing transactions).
- Documents submitted for KYC (Know Your Customer) verification.
- Information shared with us via live chat or email.
b) Automatically collected information:
- IP address, browser type, operating system, and device information.
- Session data collected through cookies and similar tracking technologies.
- Website access times, page visit history, and click activity.
- Geolocation data (country/region level only).
- Transaction history and logs related to gaming activity.
Information Use and Sharing
4 How Information Is Used
a99app uses collected information for the following purposes:
- Account management: To handle registration, login verification, and account security.
- Transaction processing: To securely complete deposit and withdrawal requests.
- Service improvement: To enhance user experience and add new features.
- Customer support: To resolve issues and provide 24/7 live chat support.
- Promotional communications: To inform you about bonuses, offers, and new games (based on consent).
- Fraud prevention: To detect and prevent suspicious activity.
- Legal compliance: To comply with applicable laws and regulations and to complete KYC verification.
- Responsible gaming: To monitor user gaming behaviour and provide assistance when needed.
5 Legal Basis for Processing Information
We process your personal information on the following legal bases:
- Contract performance: The need to fulfil our agreement with you in order to provide services.
- Legal obligation: Compliance with applicable Bangladeshi laws and regulations.
- Consent: Your given consent for marketing communications and optional services.
- Legitimate interests: Our legitimate business interests in security, fraud prevention, and service improvement.
6 Sharing Information with Third Parties
a99app does not sell users' personal information. However, information may be shared in the following limited circumstances:
- Payment processors: With bKash, Nagad, and Rocket solely for the purpose of completing transactions.
- Game providers: With providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe to manage gaming sessions.
- Technology partners: Contracted technology service providers for platform operation and security.
- Legal authorities: To authorities pursuant to a court order, government directive, or legal requirement.
- Fraud prevention: With relevant security agencies when necessary.
Before sharing information with third parties, we ensure that they comply with appropriate data protection measures.
Cookies, Security and Data Retention
7 Cookies and Tracking Technologies
The a99app website uses several types of cookies:
- Essential cookies: Necessary for the basic functionality of the website — maintaining login sessions and storing security tokens.
- Functional cookies: To improve your preferences, language settings, and user experience.
- Analytics cookies: To analyse website usage patterns and help improve our services.
- Security cookies: For fraud detection and account protection.
You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect some website functionality.
8 Data Security Measures
a99app applies industry-standard security measures to protect your personal information:
- SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
- Two-factor verification: An additional verification layer for account login and important transactions.
- Firewall and security monitoring: Round-the-clock system monitoring and cyber threat prevention.
- Secure servers: Collected data is stored on secure, encrypted servers.
- Access control: Only authorised staff may access user information for specific purposes.
- Regular security reviews: Regular security audits conducted to identify system vulnerabilities.
Even so, no data transmission over the internet can be guaranteed to be completely secure. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
9 Data Retention Period
a99app retains user information in accordance with the following policy:
- Active accounts: All necessary information is retained for as long as the account remains active.
- Closed accounts: Certain information may be retained for a specified period after account closure to meet legal and regulatory requirements.
- Transaction records: Financial transaction history may be retained for an extended period as required by law.
- Security logs: Logs are kept for a specified period for system security and fraud investigation purposes.
When information is no longer needed or the retention period has expired, we securely delete or anonymise it.
User Rights and Other Matters
10 Your Rights
As a user of a99app, you have the following rights:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request correction if your information is inaccurate or incomplete.
- Right to erasure: You may request deletion of your information in certain circumstances (subject to legal obligations).
- Right to restrict processing: You may request that processing of your information be limited for specific purposes.
- Right to withdraw consent: You may withdraw consent given for marketing communications at any time.
- Right to data portability: You may request your data in a structured, commonly used format.
- Right to object: You may object to specific uses of your information.
To exercise any of the above rights, contact us at [email protected]. We will process your request as soon as possible.
11 Children's Privacy
a99app is an adult gaming platform. We do not collect information from any person under the age of 21.
We verify age during the registration process. If we are informed that information from a person under 21 has been collected for any reason, we will immediately delete that information and close the associated account.
If parents suspect that their child has registered on our platform, please contact us at [email protected].
12 International Data Transfers
Our servers and technology partners may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:
- The recipient country or organisation provides adequate data protection guarantees.
- International data transfers are conducted in accordance with legal and secure standards.
- Contracted third parties are bound to comply with our privacy policy.
13 Policy Changes and Updates
a99app reserves the right to change or update this Privacy Policy. In the event of changes:
- The updated policy will be published on the website and the effective date will be noted at the top of the page.
- For significant changes, registered users may be notified by email or via live chat.
- Continued use of the platform after changes will indicate that you have agreed to the new policy.
Please check this page regularly to stay informed about changes to the Privacy Policy.
14 Responsible Gaming and Personal Information
a99app monitors users' gaming experience to ensure responsible gaming. Data collected for this purpose is used solely to protect the interests of the user.
If we notice concerning patterns in a user's gaming behaviour, we may provide them with information and support related to responsible gaming. This information is confidential and is not shared with third parties.
To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us
Privacy requests and enquiries
If you have any questions about this Privacy Policy, concerns about how your information is used, or wish to exercise your rights, please contact us through the following channels:
Please write "Privacy Request" in the subject line for privacy-related requests.
We will try to respond to your privacy-related requests as quickly as possible.
Related Policies
Read our other important policies: